How to write an essay in mla
Writing Services For Students
Thursday, August 27, 2020
8 Principles of Stoicism
8 Principles of Stoicism The Stoics were individuals who followed a reasonable however ethically optimistic method of carrying on with, a way of thinking of life created by Hellenistic Greeks and enthusiastically grasped by the Romans. The Stoic way of thinking had a solid intrigue to Christian scholars of the mid twentieth century, which echoes in our own advanced culture. I accept that [Stoicism] speaks to a perspective on world and the down to earth issues of life which has still a perpetual enthusiasm for humankind, and a changeless intensity of motivation. I will move toward it, hence, maybe as a clinician over as a rationalist or historian.... I will only attempt admirably well to make coherent its incredible focal standards and the practically compelling intrigue which they made to such a large number of the best personalities of olden times. Knapp 1926 Stoics: From Greek to Roman Philosophy The thinkers who followed Aristotle (384-322 BC) were known as the Peripatetics, named for their strolling around the corridors of the Athenian Lyceum. The Stoics, then again, were named for the Athenian Stoa Poikile or painted yard, where one of the authors of the Stoic way of thinking, Zeno of Citium (on Cyprus) (344-262 BC), educated. While the Greeks may have built up the way of thinking of Stoicism from the prior ways of thinking, we just have pieces of their lessons. Their way of thinking is frequently separated into three sections, rationale, material science, and morals. Numerous Romans embraced the way of thinking as a lifestyle or craft of living (tã ©chnã ª peri tã ³n bion in the antiquated Greek)as it was planned by the Greeksand it is from the total archives of supreme period Romans, particularly the compositions of Seneca (4 BC-65 AD), Epictetus (c. 55-135) and Marcus Aurelius (121-180) that we increase the greater part of our data about the moral arrangement of the first Stoics. Aloof Principles Today, Stoic standards have discovered their way into acknowledged well known astuteness, as objectives to which we ought to aspireas in the Serenity Prayer of Twelve Step programs. The following are eight of the principle thoughts in the territory of morals that were held by the Stoic rationalists. Nature - Nature is levelheaded. Law of Reason - The universe is represented by the law of reason. Man cant really get away from its relentless power, yet he can, exceptionally, adhere to the law intentionally. Uprightness - An actual existence drove by discerning nature is ethical. Shrewdness - Wisdom is the root prudence. From it spring the cardinal temperances: understanding, fortitude, poise, and equity. Apathea - Since enthusiasm is silly, life ought to be pursued as a fight against it. Serious inclination ought to be stayed away from. Joy - Pleasure isn't acceptable. (Nor is it awful. It is just worthy on the off chance that it doesnt meddle with our journey for goodness.) Evil - Poverty, ailment, and passing are not shrewd. Obligation - Virtue ought to be looked for, not for joy, yet for obligation. Quickly, their idea of profound quality is harsh, including an actual existence as per nature and constrained by prudence. It is an austere framework, showing impeccable lack of interest (APATHEA) to everything outside, to no end outer could be either acceptable or malicious. Subsequently to the Stoics both torment and delight, destitution and wealth, ailment and wellbeing, should be similarly irrelevant. Source: Internet Encylcopedia of Stoicism Tranquility Prayer and Stoic Philosophy The Serenity Prayer, credited to the Christian theologist Reinhold Niebuhr [1892-1971], and distributed by Alcoholics Anonymous in a few comparative structures, could have come directly from the standards of Stoicism as this one next to the other correlation of the Serenity Prayer and the Stoic Agenda appears: Tranquility Prayer Apathetic Agenda God award me the tranquility To acknowledge the things I can't change, fearlessness to change the things I can, and astuteness to know the distinction. (Heavy drinkers Anonymous)God, give us beauty to acknowledge with tranquility the things that can't be changed, boldness to change the things that ought to be changed, and the intelligence to recognize the one from the other. (Reinhold Niebuhr) To dodge despondency, dissatisfaction, and disillusionment, we, hence, need to complete two things: control those things that are inside our capacity (specifically our convictions, decisions, wants, and mentalities) and be impassive or unconcerned to those things which are not in our capacity (to be specific, things outer to us). (William R. Connolly) It has been proposed that the principle contrast between the two entries is that the Niebuhrs form incorporates somewhat about knowing the distinction between the two. While that might be, the Stoic form expresses those which are inside our powerthe individual things like our own convictions, our decisions, and our wants. Those are the things we ought to have the ability to change. Peruse increasingly about The Stoic Philosophers Sources Refreshed by K. Kris Hirst Annas, J. 2007. Morals in Stoic Philosophy. Phronesis 52(1):58-87.Ierodiakonou, K. 1993. The Stoic Division of Philosophy. Phronesis 38(1):57-74.Internet Encyclopedia of StoicismKnapp, C. 1926. Educator Gilbert Murray on the Stoic Philosophy (Religion). The Classical Weekly 19(13): 99-100.McAfee Brown, R. (ed) 1986. The Essential Reinhold Niebuhr: Selected Essays and Addresses. New Haven: Yale University Press.Sellars, J. 2007. Emotionless Practical Philosophy in the Imperial Period. Announcement of the Institute of Classical Studies: Supplement 94: 115-140.Remple M. 2014. Apathetic Philosophy and AA: The Enduring Wisdom of the Serenity Prayer. In: Miller JA, and Plants N, editors. Calming Wisdom: Philosophical Explorations of Twelve Step Spirituality: University of Virginia Press. p 205-217.
Saturday, August 22, 2020
Digital investigation in the organization Essay - 2
Computerized examination in the association - Essay Example Numerous associations are in a situation to profit more on the off chance that they can accumulate and protect computerized proof before an occurrence happens and not after the episode has occurred(Robert, 2004). The advanced examination for law authorization yields computerized proof, the proof anyway may include the utilization of upgraded framework and staff checking, physical and procedural methods of tying down information to a standard to be acknowledged as proof and thought about acceptable. It likewise includes specialized and fitting lawful guidance to staff and employees(Peter, 2003). The law requirement viewpoint of the computerized scientific examination will in general dismissal what befalls the item or the gadget before the choice is made whether to be acknowledged as proof or not. In this setting the proof required is introduced by the computerized legal examination or not introduced and along these lines the suspect can nor be charged nor indicted. This examination st arts when a wrongdoing is perpetrated and the examiner benefits himself to the wrongdoing scene(Robert, 2004). Anyway in the business setting the examination is done on a nonstop premise as messages, compact PCs, logfiles, and phone and system deals among others. Since it is a consistent procedure, the proof might be gathered before a wrongdoing and the proof used to the advantage of the organization(Robert, 2004). In the ongoing innovative condition the advanced examinations are for the most part done by the PC crime scene investigation investigator.
Friday, August 21, 2020
How to Write Songs With Paper Back Writers
How to Write Songs With Paper Back WritersPaperback writers are excellent writers that can take ideas and transform them into perfect lyrics for a song. In many cases, paper backs can also perform the task of creating a superb sound for a recording or a television show. They are also capable of replacing a paper song sheet, which means they can be used instead of a paper song sheet when it is not possible to find paper.Like any other form of paper music, paper backs offer music in various forms. The most common of these is paper song sheets. A paper sheet or song sheet is a musical notation for a song that is available at a guitar teaching school, music store, online, and at retail stores that sell music.The sheet music is always laid out alphabetically and is divided into segments called staves. Each stave contains a string of notes, usually a single note, for each syllable of the word. So for example, the stave for 'the' would contain three strings of notes.Each stave of the sheet music indicates a section of the song, the time signature, and possibly some accompaniment. This is typically the melody and a bass line for the verse. The bassline is the bass portion of the lead melody line and usually consists of three to five staves of notes. This bassline is accompanied by a guitar or keyboard solo, or an occasional vocal melody.The melodies and accompanying basslines are sometimes written out in tablature, which is a shorthand notation that is a complex form of notation for songs written on paper sheet music. The writing is very easy to read and interpret, and is often written out in different sizes and fonts to accommodate different types of musical instruments. The tablature is often written so that the singers can easily see how to play the music, and it can help the artists express themselves.The paper song sheets are also available in various degrees of complexity. Most are simple enough to learn that children as young as four can learn to read them, but there are some more advanced versions that may require some knowledge of chords, scales, and rhythm. There are also different types of paper sheet music, such as the organ type, piano style, and orchestral type. Each of these has a particular sound that is different from others, and when a musician wants to produce a certain sound, it is possible to play some of these instruments with paper sheets, rather than a song sheet.Paper is also an important part of the process of paper writing. After each stave of the sheet music is written, the paper singer must then write down the name of the chord and how many beats per minute it has. The paper singer also writes the notes of the song along with the time signature, the title of the song, and the words.Paper music has a wide variety of uses, whether it is just being used as a writing instrument, or if it is also being used as an actual paper song sheet. This paper music will allow a singer to create the sounds of a song, and it will also help the musician to make some of the lyrics.
Tuesday, May 26, 2020
William Shakespeare s Romeo And Juliet - 1150 Words
Romeo+Juliet, a kaleidoscopic film directed by Baz Lurmann, is an intriguing modern interpretation on Shakespeareââ¬â¢s 16th century romantic tragedy, Romeo and Juliet, which has been appropriated to suit the audience and context of modern day society. Lurmann said in an interview, ââ¬Å"Shakespeare had an amazing genius for capturing who we are and revealing it to us. My job is just to re-reveal it.â⬠Lurmann successfully appropriated Shakespeareââ¬â¢s original ideas of conflict, violence, love and death, which remain woven through the storyline with the use of characters, setting, theme and dialogue, Romeo and Juliet has been transformed into a modern-day classic, in the form of Baz Lurmannââ¬â¢s Romeo+Juliet. Baz Lurmann chose a modern day city as theâ⬠¦show more contentâ⬠¦In the film, the ââ¬Å"hot, sexy, violent, Catholic cityâ⬠Verona was re-contextualised to suit modern society, resulting in the name ââ¬Å"Verona Beach.â⬠In both the play and the film ââ¬â setting is a convention that influences the audienceââ¬â¢s views of the plot. The filmââ¬â¢s beginning instantly provides the audience with visual idea of the city, with itââ¬â¢s montage packed with snippets of police chases and helicopter pursuits, Religious icons like the Christos Statue, panning of a bustling city, various zooming shots of The Montague and Capulet building signs and the flashes of bold Newspaper headlines. This montage partnered with the music, creates the perfect mood to set the scene of Romeo + Juliet. The viewers are presented with a relevant society that is chaotic, spicy and religious, yet it remains true to its initial setting, ââ¬Å"fair Verona.â⬠The language Shakespeare uses when Romeo is first introduced to the audience in Verona is quite childlike and immature. Romeo illustrates to the audience his current state of mind with a progression of contradictory statements, intertwining both the wonders of love and the stresses of unrequited love. ââ¬Å"O brawling love, O loving hate.â⬠The fact that Romeo chooses to express such immense emotions for Rosaline, a lady whom he barely knows, shows the audience not only his immaturity but also his craving for a deeper love. Shakespeareââ¬â¢s use of traditional poetry in the beginning of
Friday, May 15, 2020
Effective Leadership Strategies Ford Motor Company
Effective leadership strategies are essential to for any company or organization to be profitable or successful. This is especially true if your organization is a global competitor in a market sector that depends on innovation and teamwork to be profitable. In 2006, after 103 years of manufacturing some of the worldââ¬â¢s most iconic automobiles, Ford Motor Company faced a financial crisis of nearly $13 billion in annual loss. The company at the time, led by President William C. Ford Jr., was on the brink of financial ruin and bankruptcy. Something had to be done to save the company, something had to change to bring Ford Motor Company back into the black. With bankruptcy and government intervention looming, William Ford Jr., hedged his bets on an aeronautical engineer to lead his company. Alan Mulally, with little automobile industry experience, would eventually lead Ford Motor Company from losses in the $14 billion dollar range to posting profits for the last 5 years in a row (Ni sen, 2013) According to an article in Bloomberg Business Weekly by David Kiley (2007), William Clay Ford Jr. stated, ââ¬Å"Alan was the right choice to be CEO, and it gets more right every day.â⬠Challenges Mulally faced many challenges when he arrived in Dearborn. Ford was known throughout the American automobile industry for its ââ¬Å"caustic corporate cultureâ⬠(Hoffman, 2012). Executives put their own advancement and the success of their own departments ahead of the bottom line. The company was divided intoShow MoreRelatedIntroduction. As Part Of My Initial Assignment In Hrm 530,1213 Words à |à 5 Pagesto present a thoughtful and on various aspects of Human Resource Strategy as it aligns with Business strategies. So as a result of this assignment, I will attempt to address the following issues in the order listed herein. The company that I have selected to explore these areas is The FORD Motor Company. I chose Ford primarily based on the current events that have reported that Ford will be opening more plants in the US. Ford Motor Co. announcedà it would cancel plans to spend $1.6 billion in aRead MoreAlan Mulally, Ceo, Ford Motor Company 7 Essay example1712 Words à |à 7 PagesAssignment # 3:â⬠Alan Mulally, CEO, Ford Motor Companyâ⬠Aboubacar Camara Professor Doug Earhart Leadership and Organizational Behavior- BUS 520 February 2011 Strayer University- Takoma Park Campus 1.à à à à à Discuss the role of leadership and how it can impact organizational performance. Leadership can be defined as the process where those given the role of directing are to influence and support people working in the organization to work towards pursuing the goals of the organizationRead MoreThe Alignment Of Hrm Within The Ford Motor Company1012 Words à |à 5 Pagesat optimal levels. Human resource professionals are tasked with developing recruitment strategies that attract and retain individuals needed by organizations to provide products and services that meet customer expectations. In this paper, the author will discuss the alignment of HRM within the Ford Motor Company. The author will propose how to ensure that the HR strategy is in alignment with the business strategy. In this paper, the author will describe the HR job positions and the responsibilitiesRead MoreFord Motor Company Case Study1124 Words à |à 5 Pages Introduction Ford Motor Company is the fifth biggest automobile manufacturing companies in the world and they offer a wide range of products and services for consumers. Ford Motor Company offers automobile products that are cars, crossovers, SUVââ¬â¢s, trucks, vans, and Lincolns. Ford Motor Company has recently celebrated their 100th anniversary of the moving assembly line invented under Henry Ford. Ford Motor Company has built on its legacy of innovation by expanding advanced manufacturing and groundRead MoreCharacteristics of Business Leadership: Alan Mulally1559 Words à |à 7 Pagesmission and objectivity. Leadership overall plays a very important role in the success of a company because the leader controls their subordinates behavior. If subordinates have uncertainties that are not directed accordingly it can result in an unhealthy environment, and in turn it will affect the growth of the organization, therefore good leadership is necessary. There are different leadership styles; a particular leader that will be discussed is Alan Mulally a CEO of Ford Motor. Alan faced many challengesRead MoreCompany Overview Of Ford Motor Company1608 Words à |à 7 PagesCompany Overview Ford Motor Company is a public corporation that began its operations in 1903. The company designs, develops, manufactures, and services cars and trucks across six continents. Furthermore, it divides its work between two main segments ââ¬â an Automotive Segment and a Financial Services Segment. The Automotive Segment is in charge of marketing its products through worldwide retailers and distributors, as well as selling them to dealers or fleet customers. This sector also provides retailRead Moreââ¬ËIs good management essential in achieving organizational goals of organizational efficiency, effectiveness and productivity?ââ¬â¢1587 Words à |à 7 Pageswork of others effectively and efficiently (Robbins, 2006: 10). To solve those challenges encountered, strategies need to be imposed appropriately to ensure the efficiency and effectiveness in the organisation. The following article will look into the importance of good management in achieving organisational goals and organisat ional efficiency, effectiveness and productivity. McDonalds, Ford motor and ANZ bank will be used as case studies to illustrate the argument. The Corporation of McDonaldsRead MoreBusiness Level Strategy Of Ford Motors Essay2239 Words à |à 9 Pageslevel strategy comprises of the business actions aimed at providing value to customers, the deployment of the business level strategies takes place within the scope of a particular individual markets for the company products. This paper discusses the business level strategies deployed by Ford Motors and how the companyââ¬â¢s values can be better linked in order to create value for the company and how Ford Motors can place itself in terms of the five forces of competition. The business level strategy deployedRead MoreAssignment 3 - Business Level Corporate Level Strategies - Ford Motor Company2068 Words à |à 9 PagesCorporate-Level Strategies ââ¬â Ford Motor Company Strayer University BUS499, 14 February 2016 Business-Level and Corporate-Level Strategies ââ¬â Ford Motor Company It all began in 1896 when Henry Ford built the Quadricycle that rode on four bicycle wheels, operated by a four-horsepower engine with only two forward gears and no reverse ability. Henry soon joined a group that founded the Detroit Automobile Company but left within one year and would soon incorporate the Ford Motor Company with 12 investorsRead MoreGeneral Motors And The U.s. Auto Industry1029 Words à |à 5 Pages Five Forces Analysis of General Motors and the U.S. Auto Industry Trinity Washington University Jessica Jackson I realize the responsibility involved in membership in the Trinity community. I agree to abide by the rules and regulations of this community. I also affirm my intentions to live according to the standards of honor, to which lying, stealing, and cheating are opposed. I will help others to maintain this responsibly in all matters essential to the common good of the community.
Wednesday, May 6, 2020
Platos Critique of Democracy - 620 Words
Platos Critique of Democracy Democracy Democracy as a style in leadership style involves a ruling by the majority through an electoral process. This process conveniently locks out the opinions of the minority and works inadequately meet the needs the masses completely(Ober, 1989). In this regard, I agree with Platos assertion that democracy unavoidably interpose between the desire and needs of others. This inevitably yields ungoverned and lawless society where, power dictates measures of interest articulations(Ober, 1989). Platos Critique of Democracy According to Plato, democracy is the worst form of government since no measures guarantee a rightfully elected leader has the virtues that articulate best interests of the masses. Plato argues the philosopher would be better positioned to assign a priority to values in a hierarchy that best articulates peoples values. Uneducated administration such as one realized in a democratic system has its leaders picked among the poor. This will generate leadership ignorant to the realities of souls and therefore, poor decisions in governance(Plato, 2007). From Platos works one can easily understand that under democracy power decides what and how to do things(Plato, 2007). This implies that those in power have control of what is to be done and by virtue of popularly selection they have a greater backing. The interests of the majority will end up met. This does not necessarily mean that the decisions taken are the best for theShow MoreRelatedPlato s Republic : A Political Leader Is The Greatest Way Have A Successful Political Rule997 Words à |à 4 Pagesbook one of Platoââ¬â¢s Republic, Socrates states that ââ¬Å"no one, in any position of rule, to the extent that he is a ruler, considers or enjoins what is advantageous for himself, but what is advantageous for his subject - that on which he practices his craft.â⬠According to Plato, treating political rule as a craft with master craftsmen in power is the greatest way have a successful political rule. This idea is pessimistic when viewed in terms of a democratic society, as a true democracy places a valueRead MorePlato s Views On Democracy845 Words à |à 4 Pages shares his views on democracy using a fictionalized Socrates to outline the most pressing issues. Platoââ¬â¢s views on democracy are negative; he believes democracy to be bred from a response to inequality of wealth and to heighten all of humanities worst traits. Plato believes democracy leads to unequipped leaders who hold offices and power without the necessary traits and preparation. The main issue Plato has with democracy, as outlined in The Republic of Plato, is democracy has a uniquely level playingRead MorePlato s Critique Of Democracy2140 Words à |à 9 Pages Why Platoââ¬â¢s critique of democracy is still relevant today. Democracy is often referred to as the rule of the many, but Aristotle called this definition incomplete. In his book ââ¬Å"Politicsâ⬠, he explained that in a city if the majorities are aristocrats and if they have political authority, then it is an aristocracy not a democracy. He therefore defined democracy as when ââ¬Å"free people have authority and Oligarchy as when the wealthy have itâ⬠(1290b). Plato viewed Democracy as a flawedRead MorePlato s Critique Of Democracy1768 Words à |à 8 Pagesbeloved mentor Socrates, Plato criticized the regime of his time (Athenian democracy). He sought to draft his own representation of the ideal constitution, outlined and explained in his work Republic. Platoââ¬â¢s critique of democracy is expected since democracy embodies the opposite of his ideal regime: A government controlled and ruled by the uneducated masses that easily slips into chaos and tyranny. According to Plato, democracy cannot function efficiently due to i ts unnatural, weak leaders, disorderedRead MoreDemocracy Outlined by Plato and Aristotle Essay914 Words à |à 4 Pagesstate or polis in all of Greece. This formation of Athenian ââ¬Ëdemocracyââ¬â¢ holds the main principle that citizens should enjoy political equality in order to be free to rule and be ruled in turn. The word ââ¬Ëdemocracyââ¬â¢ originates from the Greek words demos (meaning people) and kratos (meaning power) therefore demokratia means ââ¬Å"the power of the people.â⬠The famous funeral speech of Pericles states that ââ¬Å"Our constitution is called democracy because power is in the hands not of a minority but of the wholeRead MorePhilosophy Is The Idea Of Knowing One s Mind By Asking The Simplest Question1494 Words à |à 6 Pagesultimately divided into three distinctive eras, as the degree of authenticity in Platoââ¬â¢s writings was controversial. This led to his earlier work being considered to be heavily influenced by Socrates ââ¬â o ne of the greatest ancient philosophers, including the famous piece; the Apology of Socrates. Whilst Platoââ¬â¢s work which is considered to be published during the middle period, includes his work the Republic and is regarded as Platoââ¬â¢s personal philosophy, conveying his opinion on the ideals of justice, wisdomRead MoreThe Soul And Consciousness Of Revolutionary Politics1482 Words à |à 6 Pagescomparing and contrasting the political psychology of Platoââ¬â¢s Republic and Karl Marxââ¬â¢s political theory. Their concepts of group consciousness will be contrasted as well as how the nature and existence of ideology affect their theories. This will be concluded by a discussion on how the understanding of political psychology contributes to our concepts of political duty and freedom. But first, their theories of the soul must be explained. II De Anima Platoââ¬â¢s Republic is not only a political treatise butRead MorePlato s View On Democracy1767 Words à |à 8 Pages Democracy is often referred to as the rule of the many, but Aristotle called this definition incomplete. In his book ââ¬Å"Politicsâ⬠, he explained that in a city if the majorities are aristocrats and if they have political authority, then it is an aristocracy not a democracy. He therefore defined democracy as when ââ¬Å"free people have authority and Oligarchy as when the wealthy have itâ⬠(1290b). Plato viewed Democracy as a flawed system with too much inefficiency that would make any implementation of aRead MoreAnalysis Of Plato s The Democratic Man 1865 Words à |à 8 PagesBrandon Wilson Professor Evans Intro to Philosophy 4 March 2015 Platoââ¬â¢s Democratic Man Plato describes the degeneration to democracy in Book VIII of The Republic as the relationship between man and the city. There are five stages starting with the first being and aristocracy led by a philosopher king who is wise and makes the decision for all and his soul is considered to be that of gold. Aristocracy stage leads to timocracy which would is the new generation of leaders and their souls are not consideredRead More Aristotle?s Critique of Plato Essay453 Words à |à 2 Pages Aristotleââ¬â¢s Critique of Plato nbsp;nbsp;nbsp;nbsp;nbsp;Aristotle took a distinct path verging from the foundation of Platoââ¬â¢s philosophy. In order to control society Plato used the noble lie, so people under the state wouldnââ¬â¢t question their place in life. Aristotle, on the other hand, used the idea of ââ¬Å"civic virtue of friendshipâ⬠to create a sense of community. ââ¬Å"For Aristotle, friendship is a virtue ââ¬Å"most necessary for our life.â⬠Without friendship, life would be missing a major dimension and
Tuesday, May 5, 2020
Service Management - Service concept free essay sample
Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in, the features of services have be taken very seriously and in addition to that, customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to have a good experience, along with added value to be served to them. It is important to note that regardless of the apabilities of a product, the organization is not likely to be successful in accordance with its full potential if the offered services are not effective and efficient enough. In addition to that, the management of the services includes the whole end- to- end process, in which the customer is facilitated by the provider of service in every way it could be. The approach of the service management urges the organizations to stop focusing on what we do or what we have and start focusing on what we deliver to the customers. It is important to note that most of the customers buy a product because f its excellent service. Need For Improvement Improvement in services provides the organizations with an opportunity of increasing profitability as well as revenues and improving the services overall would mean increased effectiveness and efficiency. This would mean an increase in the returns for a significantly less investment as compared to making improvement in the equipment, machineries as well as the products. Improvement in the services provides the organization with a competitive edge over the others and tends to drive the culture of service. It basically involves interacting with the customers. This could be done by talking to them, communicating with them regarding their likes as well as their dislikes and even encouraging some services according to their preferences. It is the understanding of the customer which is known to be critical for the success of an organization. Discussion It is considered that in case of unhappy customers with the customer support or the service provided to them, then there are a few steps which an organization should consider taking. These include: 1 . Looking for the worst metric and tightening up the response. The operations of an organization have to analyze. Things should be considered like the maximum time that the customer has had to wait for its call to be answered or the time the customer has waited in line. 2. Improvement in the service level reporting. The organizations should replace perception with the reality of whether its bad or good. After this the organization could portray an improvement with the passage of time. 3. Resetting the expectations. The level of service that the confirmed with the customers. This would allow the organization to keep up to the expectations of the customer. The service concept With the increasing changes in the tastes and fashion of the people and the services as well as the products become similar to one another, it is a high possibility that the other organizations are likely to copy the services as well as the products of other organizations. In order to avoid too much similarity and maintain some level of comparative advantage, the organizations are more than likely to compete through some other elements which rise above their offering of the services. This is generally known as the service concept. The service concept is known a little more emotional han the model of the business and much deeper than the brand. In addition to that, it is observed that the level of complexity is higher in a service concept as well as being a lot more solid as compared to a vision. This provides us with a clear idea regarding services management. The chief of service are known to be inability to inventory, intangibility, easy entries, and production of the service as well as external influences. The concept of the service is considered to be the mutual understanding between the received nature of the nature and the provided nature of the service by the organization. In addition to that, it should also be able to summarize the information regarding the idea of the organization, the experience of the service, the outcome of the service and the operation of the service as well as the value of the service which is given below. When a customer goes out and generally considers the things around while doing routine work, it is likely to be attracted by the experience that it receives with the service provided by the organization. This is a motivating factor for the customer and is likely to attract the customer if applied well. In addition to that, it is an important thing to note that under the xamples of a customer going for a walk in the park, its experience of the service would include services which are fun and lively for all the age groups, there is a variety of attractions, the queues for the major rides, entertaining and exhilarating, easiness and the time taken to buy the required ticket. Apart from that, the operation of the service would include a massive car parking area, good signage to the park, clear map sites, various kinds of queuing procedures, a variety of outlets containing food as well as the more the attractions and rides, the better the operations of the ervices. The experiences as well as the operations of service had been defined of a customer visiting a park. What the customer perceives as a result depends upon the offerings analyzed above. Good outcomes may include fun time, great day for outing, thrilling rides, no moment of dullness throughout the experience, great experiences with family and friends as well as total exhaustion of the customers. These outcomes are known to be ideal outcomes. However, if the services are provided efficiently and with extreme care, the values that are to be attained by the customers include free arking, the ticket being expensive but the money was worth the fun, reasonable pricing of the food items, all inclusive pricing as well as the total values of the money received by the customers. This is a well-defined service concept. There have been concept is known to be the approach that companies tend to have its services perceived by its shareholders, employees, customers as well as the lenders (Heskett 1986). It is also known as the customer benefit package (Collier, 1994). This means the things that aim at providing value as well as the benefit to the customers. This lement has also been applied in the marketing concept. An example could be making use of 8Ps of marketing which includes the features of place, process, physical evidence, productivity, people, promotion, pricing as well as Service product (Lovelock and Wright 1999). The service concept is also defined as a process of 4 steps which includes service operation, service experience, service outcome and the value of the service Oohnston and Clark 2001). The operation of the service is the way in which the delivery of the service is done, the experience of the service includes the irect experience of the customer, the outcome includes the results as well as the benefits of the service perceive by the customer and the value of the service includes the benefits that has been attained by the customers which are weighed against the service cost. A detailed service concept is highlighted below. Theory Service theory is meant by the knowledge of what is normal as well as permanent in the production of a service. It has been observed that most of the studies conducted on services have made use of 1 or 2 alternate approaches. This is defined as normative or descriptive purpose. The 2 basic resulting paradigms of theory have differed from one another when if when the study object has been the same. The descriptive theory is known to possess the information regarding the present as well as the past activities of production or utilizing a service. However, it does not tend to aid in its modification according to the demands of the latest requirements. Historic and academic studies have often been observed to be of the same kind. The normative theory of service is known to have attained the general information as well as the tools that could be made use of in the production of a service. This is specially done for its optimization as well as the improvements in planning. The research which is made use of in the creation of normative theory tends to be extensive as it requires a larger number of cases. Practices of Service Management The practices of the management of services would highlight numerous sources of the theory itself. This theory is portrayed in different ways by different scholars and researchers. The basic theory provides a seven step model of practices in to different domains of activity in which the organization has to provide the service. 1. Plan: How the organization tends to run its operations. In addition to that, what needs to be done in order to run this operation? 2. Solve: The needs of the customers have to be determined and accordingly the services have to be created. . Evolve: The way in which the things work in the organization in a disciplined and controlled way. 4. Provide: The services to the customers 5. Assure: The services are able to meet the objectives set by the organization. In safe and secure for the customers as well as the organization. 6. Respond: When things tend to take place. This especially includes situations when the customers require assistance or advice. 7. Govern: The entire procedure and system and make sure that the requirements are met according to the goals set. In addition to that, it has to be ensured that these stay under the bounds that have been set initially. SERVQUAL model The purpose of the model is to determine the average gap score between the expectations and the perceptions of the customers. The model itself is dependent on 3 basic dimensions which include solutions and causes to be the gaps, the gaps as well as the chief dimensions of service. The Gaps Gap 1: difference between the perception of the management and the expectations f the customers. Gap 2: difference between the perception of the management and the specifications of the service quality. Gap 3: difference between the specifications of the service quality and the delivery of the actual service. Gap 4: difference between the delivery of the service and what has been communicated externally. Gap 5: difference between the expectations of the customers regarding the service and what is actually received by them. Apart from these, there are known to be a few chief dimensions of the service. These include empathy, assurance, responsiveness, reliability and tangibles. Reliability: the organization should be reliable and able to keep up to its words. It should do what it has said to do and the promises should be fulfilled in any case. Customers depend on the reliability of their providers. This is most important thing that is valued by the customers. The providers of services are required to be reliable as well as advanced. Responsiveness: the organization should have the expertise to be able to respond to any queries immediately, quickly and promptly. Waiting would make the customer frustrated and doubtful of the services provided by the organization. Assurance: the customers perceive the providers of services as experts in their profession. This is the chief reason they do not expect any delays and mishaps. This has to be assured to the customers by the organization. Empathy: Services should in accordance with the provided specifications. The organization should ensure that it does deviate from initial instructions of the customer and that the service should have 100 percent compliance in accordance with the specifications provided by the customers. Tangible: another important factor is the appearance of the service providers. It is considered that the customer ill have a good initial perception of the organization if it appears to be attractive.
Subscribe to:
Comments (Atom)